Roots Outfits City Industry with Automated HelpDesks

Ludhiana, March 24

Roots Infocomm’s today launched “Phantom: An alternate to humans”. The company is renowned for its offshore custom development and custom application development. With 100% implementation success factor and a sound customer base all over India, company is all set to register highest growth in IT sector in Punjab. Company is specialized in the field of custom software development and thus some brave efforts led to the launch of this customized software into the world of emessaging. The company gives all credit to its innovative quality endorsed system: The Innovation Cycle. The company believes that Multi-faceted skills and competencies form the pre-requisites to any technology driven business. Phantom is ought to bring revolution in e-messaging.

“Roots” is best recognized for developing user friendly and custom software solutions for critical and complex problems at short notices. They had already proved their muscle to the corporate world by developing software for companies like Bharat Petroleum Corporation Ltd.

RIL (Roots Infocomm Limited) officials introduced “Phantom”, a software to integrate and automate all business processes in an effective and organized way with a reason for its user and their customer to smile.

Though Phantom is designed to answer a wide range of commercial applications, but in much simpler forms it can also be devised as automated customer enquiry or sales or complaint booking system. A customer can simply obtain or send the requisite information through a Phone or Internet. Phantom can deliver the requisite information to the customer through Phone, Fax, Email and SMS in minimal time while eliminating the risk of human error or misinterpretation. Phantom can be deployed to improve customer relations while saving a huge HR expense.

All it needs to deploy phantom is a dedicated phone line and a computer. This compact one time deployment cost ensures huge savings on hefty HR expenditure on staff salaries and recruitment along with high delivered value and proposition to the customer. So, this technology initiative aims to provide a hassle free administration and high service standards.

Mr. Hitesh Nayyar of Roots Infocomm Limited while giving details about his company said “We establish re-incarnation to businesses by applying in depth rationale of our techno-commercial and skilled logic builders. Our well-groomed Value Chain and Value Delivery Network intents to serve exceptional delivered value to our clients. We initiate and innovate technology advancements, so we complement our resources to define, optimize and align our client’s business strategies.

“We affirm that Phantom is a revolutionary initiative towards technological advancement. It is designed with an aim to replace humans.”